076 4949 852 info@ice-queen.co.za
Select Page



Ice Queen.(” Ice Queen”, ”Ice Queen platform”, “ice-queen.co.za” “we” or “us”) has created this Privacy Policy in order to demonstrate our firm commitment to privacy. This Privacy Policy is hereby incorporated in our Terms of Use and by registering for Services via the Ice Queen platform, you accept the terms of this Privacy Policy. All capitalized terms not otherwise defined herein shall have the meanings given them in the Terms and Conditions page.

1.      Notification of changes.

We may update this Privacy Policy from time to time as our services change and expand. If we update this Privacy Policy, we will post the updated Privacy Policy. Unless otherwise provided below, the revised Privacy Policy will take effect when it is posted. Once any changes become effective, your continued use of the Ice Queen platform after such time will signify your acceptance of the new terms.

If we are going to use your Personally Identifiable Information (as defined below) in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we use your Personally Identifiable Information in such different manner. In addition, if we make any material changes in our privacy practices that affect user information already stored in our database, we will notify you of the change and solicit your express acceptance of that change.

2.      The Ice Queen platform contains links to other websites.

We are not responsible for the privacy practices or the content of any other web sites to which the Ice Queen platform links or which link to the Ice Queen platform.

By clicking on a link, logo, or other item, please note that you may no longer be on Ice Queen Platform to check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statements of all third party web sites.

3.      Information we gather during Registration.

If you register an Account or apply to become a Reseller, we collect and store information that specifically identifies you or your account (“Personally Identifiable Information”). At this time, the most information you would be required to submit is your first name, last name, password, street address, city, state, zip/postal code, country, phone number, email address, and information about your company such as: Business Name, Address, Contact No and Contact person.

Other information requested on our registration page, including the ability to receive promotional offers from us, is optional. We may, in the future, include other optional requests for information from you, to help us to tailor the Ice Queen platform for you and deliver personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes. Credit card information will be transmitted via SSL encryption for your protection.

4.      Call and SMS/Whatsapp data.

Our Services facilitate communication between Ice Queen Staff and Customers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS/Whatsapp message, the parties’ phone numbers, and the content of the SMS/Whatsapp message.

5.      Online Order Placement and Management

The private and shared areas of the Ice Queen platform help to facilitate communication and the exchange and sharing of information between Customers and Ice Queen Staff. The information contained in work orders is accessible by Us, the contracting User/Customer, and the contracting Ice Queen Staff member.

We may use non-Personally Identifiable Information from a work order (e.g., the purchase levels) for statistical analysis, product development, marketing, and research. We reserve the right to monitor communications throughout the Ice Queen platform, and if we believe that a User is violating any of our agreements; international, federal or state laws; and/or our stated policies, we may terminate such usage.

6.      Online Surveys and Contests

Occasionally, we conduct online user surveys to collect information about our Users’ preferences. These surveys are optional, and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address, and mailing address. None of this information is shared with third parties, except in summary form, if at all.

The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our Users. This may include targeting advertising to you about our services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfilment and other aspects of any contest or similar offering.

7.      The Ice Queen Payment System.

We offer cash on delivery payment system that allows customers to pay cash or Electronic Fund Transfer (EFT) upon delivery or collection (the “Payment System”). If you make use of the Payment System, we may collect your credentials for book keeping purposes and marketing campaign data.

8.      Cookies and automatically gathered information.

We automatically collect your browser type and browser software version to tailor the presentation of the services to your browser and to maintain a record of your activity on the Ice Queen Platform. We use cookies to enable Users to specify unique preferences and to track User trends and patterns. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of the Ice Queen Platform may not function as effectively or may be considerably slower.

As an automatic process, our web server software records a log file of IP addresses that access the Ice Queen Platform. We also collect IP address information but do not ordinarily link IP addresses to Users’ Personally Identifiable Information. However, we can and will use IP addresses to identify a User when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our service, the Ice Queen Platform, customers, or others.

9.      How we use registration information.

We use Personally Identifiable Information for our own internal purposes including contacting you to inform you about updates to our services and providing you with information relating to transactions that you conduct with Ice Queen. We reserve the right to disclose your information as required by law.

We do not rent or sell our Users’ Personally Identifiable Information to third parties. We may send you email communications including information that we may think may be of interest to you, and we may provide your email address to third party partners if we believe their products or promotions may be of interest to you.

You may opt out of receiving marketing emails at any time by clicking on the unsubscribe link in any marketing email you receive from us. In addition, to improve our ability to serve you relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes.

We may disclose and transfer your Personally Identifiable Information to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.

10.  Use of General data.

We reserve the right to use the general data it obtains from Users’ use of the Ice Queen Platform, including all statistical information. You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine in our sole discretion.

11.  Third Party Partners.

We enter into relationships with third-party partners to provide products and services to our Users. We may share your Personally Identifiable Information with certain third party partners as required to provide a specific product or service that you request from such a partner. However, these third party partners may not use this Personally Identifiable Information for any reason other than to provide the service or product that the User has explicitly signed up for. If you establish an Account through a third party partner (e.g., on a co-branded registration page), it is our general policy not to share anything other than summarized or aggregated data with the partner; however, any Personally Identifiable Information you provide may also be received by the partner and could be stored and used by them according to their privacy policy. Please take the time to review these third party privacy policies.

12. Staff.

Orders placed on ice-queen.co.za or via email or SMS/Whatsapp is shared to specific staff. We may share the email addresses, phone numbers, or addresses of Customers and Staff once an order is placed to complete the customers transaction with Ice Queen. Staff are not allowed to use Personally Identifiable Information except for the purpose of providing Ice Queen Ice delivery Services.

13.  Comments and Feedback submitted by Users.

We constantly seek to improve the quality and user experience of the Service. We value your input and encourage you to help us expand and make improvements to the Ice Queen Platform and the Service by providing us with any thoughts or comments you might have regarding the Service or the operation of the Ice Queen Platform. You can submit any comments you have to us by emailing to info@ice-queen.co.za.

When sending us comments, we may receive your email address or User ID and the country in which you are located. This information is optional. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via an email will not cause you to receive any secondary or promotional material unless specifically requested by you.

In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials. We may send a request to receive Feedback on the Ice Queen Platform , Product or the Service. You understand that information you provide as part of a feedback request, review, photo submission, or similar method will be available to other users and in some cases may be publicly available.

14.  Security.

We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Our site is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. We cannot, however, guarantee the security of your Personally Identifiable Information, particularly, as it travels over the Internet. As such, we encourage you to exercise caution in determining what information you disclose via the Internet.

15.  Terminating your Account.

We save your Personally Identifiable Information until your account with us is terminated. To terminate account, contact Ice Queen’s Customer Service at the bottom of this screen. If you terminate your account, your Personally Identifiable Information cannot be recovered, and you may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your account, your Personally Identifiable Information may remain on our archived database and records for a reasonable time as residual information. We will not use this residual information for business development purposes but may retain it and use it in connection with internal business purposes, such as internal record keeping and legal compliance. We will maintain information on Users who have been removed for violating any of our policies.

16.  Correcting/Updating your information and opting out.

This Ice Queen platform gives the following options for changing and modifying information previously provided.

  1. You may update your registration information by sending us an email requesting to update your information.
  2. You may opt out by marketing emails at the bottom of each email click unsubscribe. No questions asked.

For other requests, please contact info@ice-queen.co.za.

17.  Transmittal of data.

We reserve the right to transmit into South Africa any and all data that is submitted by Users outside South Africa, including but not limited to Personally Identifiable Information, and you hereby expressly consent to the foregoing.

18.  Legal disclaimer.

Though we make every effort to preserve User privacy, we may need to disclose your Personally Identifiable Information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process.

19.  Contacting us.

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at via the contact form below.

Last updated: (9 December 2020)

Mon – Fri

08:00 AM – 05:00 PM



Phone Number

076 4949 852

Email us

13 + 6 =